Our Commitment Regarding Services
Vitrace International will be operating as an independent company with dedicated staff and office in Hamriyah Free Zone and specialized for the import of All the required medical devices for its supply in UAE and to export the same to our customer and distributors.
- Procurement and supply of equipment from all Principals.
- Civil works and installation at sites.
- Installation of our supplied equipment’s.
Maintenance agreements for medical equipment covering:
- 24 x 7 support services for our installed equipment.
- Fault diagnosis and remedies.
- Periodic preventive maintenance of the equipment.
Unmatched service and support! Vitrace International is dedicated to provide after sales services to our customers well beyond the initial point of sale. Our technical service team provides support by phone, email or, if service is needed, our certified service team will visit your premises and repair our device in a timely manner.
To ensure fast turnaround with minimum delay, our experienced technicians are experts in diagnosing and repairing supplied devices to their fully functioning position as per instructions of the original manufacturers.
Furthermore, when you send in your device to Vitrace International, we will perform any applicable updates at no additional charge!
Superior quality repair and workmanship
We maintain the highest quality standards as all repairs are performed by certified technicians using only factory authorized parts in our factory center.
Industry-leading turnaround times
Our experts are among the best at diagnostic and repair work. Typical turnaround time for basic equipment’s repairs is 2-3 days and 6-8 days for High-tech equipment’s.
Warranty/Non-warranty repairs
Warranty repairs are performed at no charge to you. Non-warranty repairs are performed at a different rate that includes parts, labor and return shipping back to you.
Expert troubleshooting
Our experienced technicians are trained to easily troubleshoot any issues that arise.
- 24X7 support services for our installed equipment.
- Fault diagnosis and remedies.
- Periodic preventive maintenance of the equipment.
